Effective Date: [26/03/2026]
Last Updated: [26/03/2026]

This Cancellation Policy applies to all bookings placed through Handyman Clcindia.

1. Cancellation by Customer

Customers may cancel a booking from the app.

A. Free Cancellation

Cancellation may be free if:

• provider has not been assigned, OR
• cancellation is made well before the scheduled time

B. Cancellation Charges

Cancellation fees may apply if:

• provider has already accepted and prepared
• provider has reached the customer location
• customer cancels at the last moment
• repeated cancellations occur

If applicable, cancellation charges will be shown in the app.

2. No-Show Policy (Customer Not Available)

If the customer:

• does not answer calls/messages
• is unavailable at the address
• refuses service after provider arrives

Then it may be treated as a No-Show and charges may apply.

3. Cancellation by Provider

Providers may cancel due to:

• emergency or unavailability
• unsafe service conditions
• incorrect customer address
• customer not reachable
• service not possible due to technical reasons

We may attempt to assign another provider depending on availability.

4. Cancellation by Admin/Platform

Imagine Group may cancel bookings if:

• fraud is detected
• service is not possible
• technical errors occur
• legal restrictions apply

5. Refund After Cancellation

Refunds after cancellation will be processed according to our Refund Policy.

6. Contact

For cancellation-related issues contact:
📧 docimaginegroup@gmail.com