Effective Date: [30/03/2026]
Last Updated: [30/03/2026]

Welcome to Handyman Clcindia ("App", "Platform"), operated by Imagine Group ("we", "our", "us"). This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application and related services.

This policy applies to all users of the platform including:

• Customers/Users
• Service Providers/Professionals
• Servicemen (if applicable)
• Visitors of the app/website

By using Handyman Clcindia, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

A. Customer/User Information

• Full name
• Mobile number
• Email address
• Home/service address
• Profile photo (optional)
• Booking notes and preferences

B. Provider / Serviceman Information

If you register as a Provider/Serviceman, we may collect:

• Name and mobile number
• Email address
• Profile image
• Address and working location
• Identity verification documents (Aadhar/PAN/other documents if required)
• Business/service details
• Bank account details (for settlement payments)
• GST details (if applicable)
• Work experience and service category

C. Booking & Service Information

• Services requested/booked
• Booking time/date
• Booking history and service status
• Communication between customer and provider
• Reviews/ratings

D. Payment & Transaction Information

We may collect and store:

• Payment status (success/failure)
• Transaction ID
• Wallet transactions (if wallet is enabled)

We do not store debit/credit card details. Payments are processed via secure third-party gateways.

E. Location Information

We may collect your location to:

• show service availability in your area
• assign nearby service providers
• improve service delivery and accuracy

Location access may be optional and can be managed in device settings.

F. Device & Technical Information

• IP address
• Device model
• Operating system version
• App version
• Crash reports and performance logs
• Device identifiers (for security and fraud prevention)

2. How We Use Your Information

We use your information to:

• create and manage accounts
• verify provider identity (if applicable)
• allow service bookings and service delivery
• connect customers with service providers
• send OTPs, booking updates, alerts, and notifications
• process payments and settlements
• handle disputes and customer support
• improve app performance and user experience
• prevent fraud, abuse, and unauthorized activity
• comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

A. Service Providers / Servicemen

For completing bookings, we may share:

• customer name
• contact number
• service address
• booking details

B. Customers

Providers may share limited details with customers such as:

• provider name
• contact number
• service availability and service details

C. Payment Gateways & Banking Partners

For payment processing and settlements.

D. SMS/Email/Notification Service Providers

For sending OTPs, booking confirmations, reminders, and promotional messages (if opted in).

E. Analytics & App Performance Tools

To track usage patterns and improve system stability.

F. Legal Authorities

We may disclose data if required by law, court order, or government authorities.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information only as long as necessary:

• to provide services
• to comply with legal obligations
• to maintain transaction records
• for fraud prevention and dispute handling

When data is no longer required, it may be deleted or anonymized.

5. Security Measures

We take reasonable measures to protect user information through:

• secure storage practices
• restricted access
• encryption where applicable

However, no system is 100% secure. We cannot guarantee complete security.

6. Your Rights & Choices

You can:

• view/update your profile
• manage location permissions
• opt-out of promotional notifications
• request account deletion

To request account deletion, contact:
📧 docimaginegroup@gmail.com

7. Children’s Privacy

Handyman Clcindia is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

8. Third-Party Links

The platform may contain third-party links or integrations. We are not responsible for the privacy practices of those third parties.

9. Changes to This Privacy Policy

We may update this policy at any time. Updates will be published inside the app and will become effective immediately upon posting.

10. Contact Us

Imagine Group
📧 Email: docimaginegroup@gmail.com